Shipping Policy 

Last Updated: September 25, 2025

At Buy Fragrance Oil, we ship worldwide with trusted carriers and clear timelines. This Shipping Policy explains processing times, carriers, costs, tracking, customs/duties (DAP), address rules, remote areas, and claim windows for lost/damaged shipments.

1) Order Processing Times

  • Processing time: 1–3 business days before dispatch (quality checks, packing, documentation).

  • Orders placed after cut-off (17:00 GMT+3), weekends, or public holidays are processed the next business day.

  • Pre-orders/back-orders ship when all items are ready (or we may split shipments at our discretion).

2) Carriers & Methods

  • Express: DHL Express / FedEx / UPS (recommended for most destinations)

  • Standard/Economy: PTT (Turkish Post) or carrier partner hand-offs

  • Method is selected based on destination, order size/weight, and urgency.

3) Transit Times (Post-Dispatch, Typical)

  • USA: 3–6 business days

  • EU/UK: 3–7 business days

  • Middle East: 4–8 business days

  • Rest of World: 5–12 business days
    Customs inspections, peak seasons, severe weather, or local courier constraints may extend delivery times.

4) Shipping Costs & Promotions

  • Rates are calculated at checkout by destination, weight, and dimensions.

  • Free Shipping over $500: automatically applied to eligible retail orders shipping to a single address.

  • If a return causes the order to fall below a promo threshold, original shipping may be deducted (see Refund & Return Policy).

5) Packaging & Safety

  • Leak-proof inner seals, tamper-evident tape, cushioning, and sturdy outer box.

  • “Fragile/Liquid” handling labels and export documentation included.

  • Each parcel is insured up to the order value.

6) Tracking & Delivery

  • A tracking link is emailed immediately after dispatch (also in My Account → Orders).

  • Statuses typically include Label Created → In Transit → Out for Delivery → Delivered (or Exception).

  • Signature may be required for high-value orders.

7) Address Rules, Remote Areas & PO Boxes

  • Verify your address at checkout; contact us before dispatch for edits.

  • Some carriers do not deliver to PO Boxes; we may switch to a postal service if needed.

  • Remote-area surcharges (defined by carriers) are not covered by standard rates. If applicable, we will notify you before shipping.

8) Customs, Duties & Compliance (International)

  • We ship under DAP (Delivered At Place) terms: duties/VAT are paid by the recipient per local law.

  • We provide accurate HS codes and, where required, IFRA/SDS documentation.

  • Fragrance oils are non-hazardous but may travel as “limited quantity” under IATA/ADR rules; our packaging/labels comply.

9) Undeliverable / Refused / Wrong Address

  • If a parcel is returned to sender due to refusal, incorrect/incomplete address, or unclaimed pickup, we can:

    • Reship (additional shipping charge applies), or

    • Refund the product price minus shipping and any carrier return fees (if applicable).

  • For security, we may request address verification on high-risk orders.

10) Lost, Delayed, or Damaged Shipments

  • Damaged or missing items: Email support@buyfragranceoil.com within 3 business days (72 hours) of delivery with photos of the outer box, inner packing, and the item.

  • No movement / suspected loss: If tracking shows no scan for 10 business days, contact us to open a carrier trace.

  • After investigation, we will replace or refund where applicable.

11) Split Shipments

  • Large or mixed orders may ship in multiple boxes. You’ll receive tracking for each parcel.

12) Restrictions & Compliance Holds

  • We reserve the right to cancel or hold orders shipping to restricted/sanctioned destinations or flagged by anti-fraud checks. Full refunds are issued for cancellations we initiate.

13) Need Help?

We’re here for you—support@buyfragranceoil.com (general), billing@buyfragranceoil.com (invoices).


Helpful Links: Delivery Terms · Safe Shipping · Refund & Return Policy · Secure Payment · Contact Us

Optional On-Page FAQ (Accordion)

How long until my order ships?
Orders usually dispatch within 1–3 business days after payment confirmation.

Do you ship worldwide?
Yes—via DHL/FedEx/UPS or postal partners, depending on your location and order size.

Will I pay customs or VAT?
Possibly. Under DAP, duties/VAT are collected by your local carrier per your country’s rules.

How do I track my order?
Use the tracking link emailed at dispatch or check My Account → Orders.

What if my parcel is damaged or delayed?
Email support@buyfragranceoil.com—damages within 3 business days (with photos); delays/loss after 10 business days without scans.

 

We ship worldwide from our central warehouse with trusted delivery partners. Please review the details below before placing your order.

 

🚚 Processing Time 

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be handled on the next business day.

 

🌍 International Shipping 

We offer global shipping to most countries. Shipping fees and available delivery options will be shown at checkout based on your location.

 

📦 Carriers Used 

Depending on your region and shipping selection, we use: 

– DHL 

– FedEx 

– Aramex 

– Local postal services (for standard shipping)

 

📅 Estimated Delivery Time 

– Europe: 3–7 business days 

– Middle East: 4–8 business days 

– North America: 5–10 business days 

– Asia & Oceania: 6–12 business days

 

Please note: Delivery times may vary due to customs, holidays, or courier delays. We are not responsible for delays caused by carriers.

 

🛃 Customs, Duties & Taxes 

International shipments may be subject to customs duties, import taxes, or other fees. These charges are the responsibility of the customer and vary by destination country. We declare shipments legally and accurately.

 

🔄 Failed Deliveries / Return to Sender 

If a package is undeliverable due to incorrect address, refusal, or absence, it may be returned to us. Reshipping will require additional shipping fees.

 

📲 Tracking Your Order 

Once your order ships, you will receive an email with tracking details. You can also visit our “Track Your Order” page for live updates.

 

📧 Contact 

For any questions or shipping issues, contact us at: 

support@buyfragranceoil.com