Refund & Return Policy

Refund & Return Policy
Last Updated: September 25, 2025 · Applies to retail and wholesale orders.

At Buy Fragrance Oil, we want your experience to be effortless. This page explains how returns, exchanges, and refunds work—including timelines, conditions, and who to contact.

 Retail & Wholesale Orders

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1. Policy Summary (Özet Kutu) — “hızlı kurallar”

   • ✓ Returns: 14 days from delivery

   • ✓ Condition: unopened, sealed, original packaging

   • ✓ Damaged/Defective: report within 3 business days with photos

   • ✓ Exchanges: 14 days (sealed items)

   • ✗ Non-returnable: opened bottles, private label, gift cards

   • ⓘ Shipping fees non-refundable (unless our error/defect)

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2. Sticky 

   • Button: Start a Return (RMA) → #start-return

   • Secondary: Delivery Terms · Customer Service · Contact Us

3. Table of Contents 

   • Introduction · Eligibility · Start a Return (RMA) · Refunds · Exchanges · Damaged/Defective · Non-Returnable · Wholesale · Return Shipping · Processing Times · Contact

   •  Introduction

   • Eligibility for Returns (Retail)

   • Start a Return (RMA) (anchor: #start-return)

   • Refunds

   • Exchanges

   • Damaged, Missing, or Defective Items

   • Non-Returnable Items

   • Wholesale Order Returns

   • Return Shipping & Packaging

   • Processing Times

   • Contact for Refunds & Returns

4. FAQ 

   • Delivery Terms · Customer Service Policy · Contact Us · Wholesale & Private Label

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Policy Summary 

• Returns: Request within 14 days of delivery for unopened, sealed items in the original packaging.

• Exchanges: Request within 14 days (sealed items).

• Damaged/Defective: Email support@buyfragranceoil.com within 3 business days with photos.

• Non-returnable: Opened bottles, custom/private label orders, gift cards, final-sale items.

• Shipping fees: Non-refundable unless we shipped the wrong item or the product is defective.

Tip: If a return drops your order below a promo threshold (e.g., Free Shipping over $500), the original shipping cost may be deducted from the refund.

Start a Return 

 Start a Return (RMA) <a id=”start-return”></a>

1. Email support@buyfragranceoil.com with Order ID, reason, and photos (if applicable).

2. Receive Return Authorization (RMA) and return address.

3. Ship with leak-proof protection and write the RMA number on the label.

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At Buy Fragrance Oil, we take great pride in the quality of our products. If you’re not completely satisfied with your purchase, you may be eligible for a refund under the following conditions:

 

🔄 Return Eligibility 

– Items must be returned within 14 days of delivery. 

– Products must be unused, unopened, and in their original packaging. 

– Proof of purchase (order number or invoice) is required. 

– The item must not be a custom or private label order.

 

🚫 Non-Refundable Items 

We do not accept returns or issue refunds for:

– Opened or used fragrance oils 

– Custom-blended or private label products 

– Items returned after the 14-day window 

– Digital products or downloadable content (if applicable)

 

💸 Refund Process 

– Once your return is received and inspected, we will notify you of the approval or rejection of your refund. 

– If approved, your refund will be processed within 7–15 business days to your original payment method.

 

📦 Return Shipping 

– Customers are responsible for return shipping costs unless the item was defective or incorrect. 

– We recommend using a trackable shipping method.

 

❗ Damaged or Incorrect Items 

If you receive a damaged or wrong item, please contact us within 48 hours of delivery. We may request photos and will arrange a replacement or full refund at no extra charge.

 

📧 Contact 

To request a return or refund, email us at: 

support@buyfragranceoil.com 

Include your order number, the reason for the return, and any relevant details.

 

📅 Policy Updates 

We reserve the right to update or modify this Refund Policy at any time without prior notice. Last updated: [Insert Date].