Customer Service Policy

Last Updated: September 24, 2025

At Buy Fragrance Oil, we are committed to delivering a premium, safe, and reliable shopping experience worldwide. This Customer Service Policy explains our service standards, support channels, and how we resolve issues related to orders, shipping, payments, and returns.

1) Service Standards (What You Can Expect)

Professional, courteous support for every inquiry.

Transparent communication and clear next steps.

Reasonable resolution times depending on case complexity.

Privacy-first handling of your data in line with our Privacy Policy.

2) Support Channels & Hours

Email — General Support: support@buyfragranceoil.com

Wholesale & B2B: business@buyfragranceoil.com

Languages: English,

Hours: Mon–Fri, 9:00 AM–6:00 PM (GMT+3 / Istanbul). Weekend inquiries are accepted and answered the next business day.

3) Response Times (SLA Targets)

General inquiries: within 24–48 hours (business days)

Order issues (address, quantity, item): prioritized within 24 hours

Complaints/escalations: acknowledged within 24 hours, target resolution in 3–7 business days

Note: High order volumes, holidays, or 3rd-party carrier delays may extend timelines. We always keep you updated.

4) Order Changes & Cancellations

For fastest help, email orders@buyfragranceoil.com
with your Order ID.

Address or item changes: please contact us within 2 hours after checkout.

Once shipped, rerouting/cancellation isn’t guaranteed (carrier rules apply).

5) Shipping & Delivery Support

You’ll receive a tracking link by email when your order ships.

Delivery times vary by country and carrier; customs may add delays.

Customs duties/VAT may apply depending on destination and are the recipient’s responsibility. See Shipping Policy for details.

6) Returns & Refunds Assistance

Please review the Returns & Refunds Policy for eligibility and steps.

After a return is received and approved, refunds are initiated within 2–5 business days; bank processing may take additional time.

Hygiene and safety rules may limit returns for opened/used perfume oils unless the item is faulty (see policy for specifics).

7) Product Safety & Documentation

Our perfume oils are alcohol-free and crafted with a clean formula.

Documentation (e.g., IFRA, SDS/MSDS, allergen statements) can be provided upon request for qualified uses.

For documentation, include the product/oil name, intended use (skin/home), and destination country.

8) Payment Security & Verification

We use SSL-encrypted checkout; we do not store full card details.

For large or high-risk orders, we may request additional verification to prevent fraud.

See 100% Secure Payment – Secure Checkout for more information.

9) Escalations & Complaints

If you’re not satisfied with the initial response, reply to the same thread and request an escalation.

Complaints are reviewed by a senior specialist; our goal is a fair resolution within 3–7 business days.

10) Accessibility

If you face barriers using our website or forms, email accessibility@buyfragranceoil.com
. We will provide reasonable assistance and alternatives promptly.

11) Data Protection & Privacy

We process personal data in accordance with our Privacy Policy. Cookie usage is described in our Cookie Policy. We never sell your personal data.

12) Fraud & Abuse

We may refuse or cancel orders involving suspected fraud, chargeback abuse, or policy violations. We will notify you if your order is affected.

13) Policy Updates

We may update this Customer Service Policy to reflect changes in law or operations. Updates take effect when posted with a new “Last Updated” date.

14) Contact

Support: support@buyfragranceoil.com

Billing: billing@buyfragranceoil.com

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Our Bank Information

Below you will find the official bank details for all payments made to Buy Fragrance Oil. Please make sure to include your Order ID or Invoice Number in the payment reference to ensure prompt and accurate processing.

1. Bank Details (TRY Account)

– Account Holder Name: BUY FRAGRANCE OIL (İbrahim halil Çakmaktaşı)
– Bank Name: Türkiye Garanti Bankası A.Ş.
– Branch: Istanbul Main Branch / Garanti BBVA
– IBAN: TR97 0006 2000 7000 0006 6844 01
– SWIFT/BIC Code: TGBATRISXXX
– Currency: TL

2. Bank Details (EUR Account)

– Account Holder Name: BUY FRAGRANCE OIL (İbrahim halil Çakmaktaşı)
– Bank Name: Türkiye Garanti Bankası A.Ş
– Branch: Istanbul Main Branch / Garanti BBVA
– IBAN: TR43 0006 2000 1200 0009 0871 80
– SWIFT/BIC Code: TGBATRISXXX
– Currency: EUR

3. Bank Details (USD Account)

– Account Holder Name: BUY FRAGRANCE OIL (İbrahim halil Çakmaktaşı)
– Bank Name: Türkiye Garanti Bankası A.Ş.
– Branch: Istanbul Main Branch / Garanti BBVA
– IBAN: TR73 0006 2001 1440 0009 0969 43
– SWIFT/BIC Code: TGBATRISXXX
– Currency: USD

4. Payment Instructions

– Please include your Order ID or Proforma Invoice Number in the payment reference.
– All transfer fees are the responsibility of the sender.
– Orders will be processed upon receipt of payment.
– Payment confirmation should be sent to:

Support: support@buyfragranceoil.com |
Billing: billing@buyfragranceoil.com |
❓ Help: help@buyfragranceoil.com

5. Alternative Payment Options

We also accept secure online payments via:

– Iyzico
– Stripe (Credit/Debit Card)
– Wise (for international bank transfers)
– Payoneer (for verified partners)

Please contact us if you require a payment link or invoice.

6. Security Notice

⚠️ Warning: Do not send payments to any account not listed on this page or communicated officially from an  support@buyfragranceoil.com  email address. We are not responsible for funds sent to incorrect or fraudulent accounts.

7. Contact for Billing Support

Email:    billing@buyfragranceoil.com |

Phone: +90 535 591 76 50

This Cookies Policy explains how Buy Fragrance Oil (“we,” “our,” “us”) uses cookies and similar technologies on our website. By using our site, you agree to the placement of cookies on your device in accordance with this policy.

What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow websites to function properly, remember user preferences, and collect analytical data for improvement.

How We Use Cookies
We use cookies to:

  • Ensure website functionality and security

  • Remember user settings and preferences

  • Improve website performance through analytics

  • Personalize content and product recommendations

  • Support marketing and advertising campaigns

Types of Cookies We Use

  1. Strictly Necessary Cookies – Essential for site functionality (e.g., shopping cart, secure checkout).

  2. Performance & Analytics Cookies – Help us understand how visitors use our site (e.g., Google Analytics).

  3. Functionality Cookies – Store preferences like language and region.

  4. Targeting & Advertising Cookies – Deliver relevant ads, track campaign performance, and measure engagement.

Managing Cookie Preferences
You can manage or disable cookies via your browser settings at any time. Please note that disabling certain cookies may affect website functionality. We also provide a cookie consent banner where you can adjust preferences.

Third-Party Cookies
We may use trusted third-party service providers (e.g., Google, Facebook, payment processors) that place their own cookies to support analytics, advertising, and secure payments.

Data Retention & Security
We store cookie-related data for as long as necessary to fulfill its purpose, but never longer than 24 months for analytics cookies. Your data is protected through secure protocols and encryption measures.

Changes to This Policy
We may update this Cookies Policy to reflect changes in legal requirements or our data practices. Updates will be posted on this page with a revised “Last Updated” date.

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